Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to enhance your experience and improve

marketing effectiveness.

These technologies may collect information regarding:

•  Website visits
•  User interactions
•  Conversion events
•  Ad performance
•  Website navigation behavior

Cookies may be placed by us or by third-party service providers.

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Analytics Services

We may use analytics platforms including but not limited to:

•  Google Analytics
•  Google Search Console
•  Google Tag Manager
•  Microsoft Clarity
•  Other analytics services

These services help us understand website usage and improve performance.

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Advertising and Remarketing

We may use advertising and remarketing services including:

•  Google Ads
•  Google Display Network
•  YouTube Advertising
•  Meta Advertising (Facebook and Instagram)
•  Other digital advertising networks

Information Automatically Collected

When visiting our website, we may automatically collect:

•  IP address
•  Browser type
•  Device type
•  Operating system
•  Pages visited
•  Time spent on pages
•  Referral source
•  Advertising interaction data
•  Geographic region
•  Website behavior and engagement metrics

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How We Use Your Information

We use collected information to:

•  Respond to inquiries and quote requests
•  Schedule consultations
•  Design and estimate pool projects
•  Provide customer service
•  Communicate regarding projects and warranties
•  Process transactions
•  Improve website functionality
•  Analyze website performance
•  Improve customer experience
•  Measure advertising effectiveness
•  Deliver personalized advertising
•  Comply with legal obligations
•  Protect against fraud and unauthorized activity

SMS Communications and Consent / SMS Terms & Conditions

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication

purposes will not be shared with any third party or affiliates for marketing purposes.

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared

with third parties for marketing purposes.

By providing your phone number and opting in to receive text messages, you expressly consent

to receive SMS and MMS communications from Concierge Pools.

These communications may include:

•  Appointment confirmations
•  Consultation reminders
•  Project updates
•  Customer service communications
•  Follow-up messages
•  Promotional offers
•  Marketing communications

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Example: Thank you for reaching out to Concierge Pools / Concierge Construction Services.

We’ve received your inquiry and are working on a solution. Our team will update you within

24 hours.

For any further questions, feel free to reply or contact us at 239-880-POOL / 239-880-7665

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Message Frequency

Message frequency may vary depending on the type of communication. For example, up to

10 SMS messages per week may be received related to appointments/billing, etc..

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Message and Data Rates / Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees

may vary if the message is sent domestically or internationally.

Opt-In Method:

Opt-in to receive SMS messages from Concierge Pools name can be done in the following ways:

Filling out the contact form

Opt-Out

You may opt out of receiving SMS messages at any time by replying:

STOP

Upon receiving your opt-out request, we will cease sending SMS messages except where

necessary to confirm your opt-out request.

Assistance

For help, reply:

HELP

or contact us directly.

SMS Data Sharing

SMS consent and phone numbers collected for SMS purposes will not be sold, rented, or shared

with third parties or affiliates for their own marketing purposes.

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Lead Forms and Advertising Platforms

We may collect information submitted through:

•  Website contact forms
•  Request-a-quote forms
•  Google Lead Forms
•  Meta (Facebook and Instagram) Lead Ads
•  Landing pages
•  Call tracking systems
•  Appointment scheduling tools

Information submitted through these channels may be integrated into our CRM and customer

management systems for communication and service purposes.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that information has been collected from a child without appropriate

consent, we will promptly delete such information.

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Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites.

Users should review the privacy policies of those websites independently.

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Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated Effective Date.

Continued use of our website after modifications constitutes acceptance of the revised Privacy

Policy.

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Contact Information

Concierge Pools

Luxury Pool Construction & Outdoor Living

Phone: (239) 880-7665

Email: office@concierge-cs.com

Service Areas:

Naples, Bonita Springs, Estero, Fort Myers, and surrounding Southwest Florida communities.

These services may use cookies, pixels, and tracking technologies to:

•  Measure campaign performance
•  Create custom audiences
•  Deliver relevant advertisements
•  Retarget previous website visitors

You can manage advertising preferences through your browser settings and applicable

advertising platform settings.

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Information Sharing

We do not sell personal information.

We may share information with trusted service providers that assist us in operating our

business, including:

•  Customer Relationship Management (CRM) providers
•  Website hosting providers
•  Email communication providers
•  SMS communication providers
•  Advertising partners
•  Analytics providers
•  Payment processors
•  Scheduling and appointment platforms

These providers are contractually obligated to maintain appropriate confidentiality and security

protections.

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Data Retention

We retain personal information only as long as reasonably necessary to:

•  Fulfill the purposes described in this Policy

•  Maintain business records
•  Comply with legal requirements
•  Resolve disputes
•  Enforce agreements

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Data Security

We implement commercially reasonable safeguards designed to protect personal information

against:

•  Unauthorized access
•  Disclosure
•  Misuse
•  Alteration
•  Destruction

Despite our efforts, no transmission over the internet or electronic storage method can be

guaranteed to be completely secure.

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Your Privacy Rights

Depending upon applicable law and your jurisdiction, you may have rights including:

•  Accessing your personal information
•  Correcting inaccurate information
•  Requesting deletion of personal information
•  Opting out of marketing communications
•  Requesting information regarding data processing activities

Requests may be submitted using the contact information provided below.

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Children's Privacy

Our website and services are intended for adults and property owners.

State LP Gas Installer LI45314  

State Commercial Spa Contractor CPC1459359 

State Certified Building Contractor CBC1261757

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